- What counts as one task?
- One job your team does the same way each time, such as copying figures from emails into a spreadsheet or putting together a weekly report. If a brief covers more than one task, we tell you before we start.
- What happens in the 30 days after handover?
- If the automation stops working, or doesn’t do what the brief describes, we fix it at no extra cost. Changes to the brief are quoted as new work.
- What do I get from a consulting day?
- We spend the day with your team, on site or remote, looking at the tasks that take up the most time. Within 10 working days we send a written report with our recommendations, and a costing. If you go ahead with the work we recommend, we take the day fee off the cost of the build.
- What does the support plan cover?
- It covers the tools we have built for you. When a form, file or process they depend on changes, we update them. You can cancel at any time.
- When do I pay?
- One-off automations are invoiced at handover, consulting days after the day, and the support plan monthly in advance. Invoices are due within 14 days.
- Do you charge VAT?
- We are not registered for VAT, so no VAT is added.