Legal
Complaints
If you are unhappy with our work or the way we have dealt with you, please tell us.
How to complain
Complaints[email protected]
Email us at the address above, or write to us at [business address to follow].
Please include your name, your company, what happened and what you would like us to do.
What happens next
- We confirm that we have received your complaint within 2 working days.
- We look into it and send you a full reply within 10 working days. If we need longer, we tell you why and when to expect it.
- If you are not satisfied with our reply, tell us and we will review it again.
Complaints about personal data
If your complaint is about how we use personal data, you can also contact the Information Commissioner’s Office. Our privacy notice explains how.
Your rights
Making a complaint does not affect your legal rights.